FAQs

Welcome to The Vintage Home, where all my items are handmade with love. I like to say they are limited edition because I do them in batches according to the fabric I have on hand at the time. So some items might not be available again, making them one of a kind and special to you.

 

Are cancellations accepted? 
I do not accept cancellations, but please contact me if you have any problems with your order.

Do you accept custom orders?
Yes. Please contact me with details of what you are looking for and any questions you may have. Custom orders cannot be returned or exchanged.
 
Can I choose a different crochet trim option that is not listed?
Towels are listed with one or two trim color options. However, if you would like a custom trim color, please add the trim color you would like in the "Add a note to your order" section in your Shopping Cart. Please note, towels with custom trim colors cannot be returned or exchanged. 
 
Can my purchase be sent as a gift?
Yes! For no additional charge, a hand written card with a personal message will be included with your towel(s). In the "Add a note to your order" section in your Shopping Cart, include what you would like the card to say and be sure to include the correct shipping address. 
 
    Returns and exchange details
    All sales are FINAL unless there is some sort of defect not noticed upon shipment.
     
    Shipping
    Please be aware that each towel is made AS IT IS ORDERED! I ask that customers allow me 10-14 business days to make their towels. After the towels are made, they will be shipped via USPS. Tracking information will be provided to the contact provided at checkout. If for some reason you have not received an update about your order after 14 business days, please contact me at thevintagehomestudio@gmail.com.
     
    Wholesale 
    At this time, we are not accepting any new wholesale accounts. Thank you for your interest!
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